Re: Fix Amazon Prime Video Not Working Error On Smart TV

Posted by Jimmywick on Feb 15, 2022; 8:00am
URL: http://globafeat.120.s1.nabble.com/Fix-Amazon-Prime-Video-Not-Working-Error-On-Smart-TV-tp1345p1512.html

How to Fix Prime Video App Not Working on Samsung TV
Several users have reported that the Amazon Prime Video app does not seem to work with their Samsung Smart TV. The problem is faced by new users, as well as users who could watch and enjoy the Prime Video service earlier but can’t anymore.

Fix #1: Perform a hard reboot
- It is an age-old solution reiterated by every tech-savvy person out there, but you’d be surprised by how effective turning off and then turning on the system can be.
- Press and hold the Power button on the Samsung TV until it turns off.
- You can also choose to disconnect the power cable of the Samsung TV.
- Leave the device without power for 30 seconds and then turn it on again.

Fix #2: Check the internet connection
- Reports all across the user forums suggest that connectivity issues of the Smart TV can lead to the Amazon Prime Video app crashing unexpectedly, without any error message.
- Turn off the wireless router by unplugging it from the power source for 30 seconds.
- Plug the router back in and check to see if the connectivity issue is resolved.
- If you’re using an ethernet cable with the TV, make sure that the line is securely attached between the TV and the router.

This may help,
Jimmy