Posted by
Nortech001 on
Jul 19, 2021; 7:30am
URL: http://globafeat.120.s1.nabble.com/Why-is-my-printer-offline-mac-tp1328.html
Troubleshoot a 'printer offline' status using your Mac.
Use HP Smart Diagnose & Fix (macOS)
• On a Mac running macOS 10.14 or later, use the Diagnose & Fix feature in the HP Smart app to help fix connection issues.
• Open the HP Smart app. If you do not have HP Smart, download it from HP Smart - Mac App Store, and then follow the prompts to add your printer.
• Click Printers, and then select Diagnose & Fix.
• On the Diagnose & Fix screen, click Start.
• Wait until the analysis completes. Do not close the app to avoid interrupting the process.
• On the diagnosis screen, review the results, and then click Test Print or Done.
Remove and re-add your printer• Delete your printer from the print queue to clear errors, and then re-add it.
• Click the Apple icon , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax.
• Highlight the printer you want to remove, and then click the Minus signat the bottom of the list of printers.
• Click Delete Printer.
• Click the Plus sign.
• Select your printer from the list.
• Click the Use or Print Using field, select AirPrint from the drop-down, and then click Add.
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