Why is my printer offline mac?

[Nortech001]

Troubleshoot a 'printer offline' status using your Mac.

Use HP Smart Diagnose & Fix (macOS)

• On a Mac running macOS 10.14 or later, use the Diagnose & Fix feature in the HP Smart app to help fix connection issues.
• Open the HP Smart app. If you do not have HP Smart, download it from HP Smart - Mac App Store, and then follow the prompts to add your printer.
• Click Printers, and then select Diagnose & Fix.
• On the Diagnose & Fix screen, click Start.
• Wait until the analysis completes. Do not close the app to avoid interrupting the process.
• On the diagnosis screen, review the results, and then click Test Print or Done.

Remove and re-add your printer

• Delete your printer from the print queue to clear errors, and then re-add it.
• Click the Apple icon , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax.
• Highlight the printer you want to remove, and then click the Minus signat the bottom of the list of printers.
• Click Delete Printer.
• Click the Plus sign.
• Select your printer from the list.
• Click the Use or Print Using field, select AirPrint from the drop-down, and then click Add.

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[Jimmywick]

Basic Troubleshooting Sequence
1 Check all of the cable connections between your printer and the network router or computer, depending on the method used to connect to the printer. Make sure none of the cables have come loose and the printer has been powered on.

2 Check the printer tray for any paper jams. Make sure the printer has enough paper and the paper is aligned properly in the printer. If you see a "Low Ink" message on the printer, replace the ink cartridges that are empty.

3 Click the "Apple" menu and select "Software Update" to install any available updates.

4 Click the "Apple" menu and select "Restart" from the drop-down menu.

5 Click "System Preferences" in the Dock and select "Print & Scan." Double-click your printer from the Printer list if a yellow light appears next to the printer's name. Click "Resume."

6 Open a document that you need to print and attempt to print the document by pressing "Ctrl-P." Select your printer by clicking the "Change" button and choose your printer from the list. Click "Print."

Reset Printer System
1 Click the "Apple" menu and select "System Preferences" from the drop-down menu.

2 Click "Print & Scan."

3 Press the "Ctrl" key and right-click simultaneously in the Printer list. Select "Reset Printing System."

4 Click the "+" button and select your printer if it appears, otherwise click "Add Printer or Scanner." Select your printer from list and click "Add." Wait for the printer to download and install and begin using your printer again.


Hope this helps,
J Wick