If you're experiencing issues with Amazon Prime Video movies not working, here are some troubleshooting steps you can try:
Check your internet connection: Ensure that you have a stable and reliable internet connection. You can test your internet speed using a service like Ookla Speedtest. If your internet connection is slow or intermittent, try restarting your modem/router or contacting your internet service provider for assistance. Update the Amazon Prime Video app: Make sure you have the latest version of the Amazon Prime Video app installed on your device. Outdated versions may have bugs or compatibility issues. Visit the app store for your device (such as Google Play Store or Apple App Store) and check for any available updates for the Amazon Prime Video app. Clear cache and data (mobile devices): If you're using the Amazon Prime Video app on a mobile device (smartphone or tablet), clearing the cache and data can help resolve certain issues. Go to the Settings of your device, find the Apps or Applications Manager section, locate the Amazon Prime Video app, and choose the options to clear cache and clear data. Note that clearing data will log you out of the app, so you'll need to sign in again. Restart the device: Sometimes, simply restarting the device can fix temporary issues. Try turning off your device, unplugging it (if applicable), waiting for a few minutes, and then turning it back on. After the device restarts, launch the Amazon Prime Video app and check if the movies are working properly. Try a different device or browser: If the issue persists on a specific device or browser, try accessing Amazon Prime Video on a different device or using a different browser. This can help determine if the problem is specific to the device or browser you were originally using. |
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